Support

Most problems are solved by one of the options below. If none of them help, you can send us a message at the bottom of this page.

Most login problems are solved by resetting your password.

Reset My Password

Please note: CCBill and Epoch can not reset your password. Please use the button above. If the reset email does not arrive, check your spam folder, then send us a message below and we will sort it out.

Cancellations are handled by whoever processed your payment. If you know which one that was, you can cancel with them directly:

Not sure who you joined through? Send us a message below with the email address you signed up with. We can look up which biller handled your subscription and point you to the right place.

If downloads stop partway through or run slowly, try pausing and resuming the download, or switch network if you are on mobile data or a VPN. If it keeps happening, send us a message below and tell us which video and roughly what time you tried, so we can check the logs for your account.

If none of the above sorted it out, tell us what is going on and we will get back to you by email. You do not need to be able to log in to reach us.